Frequently Asked Questions
Swaddesk is an all-in-one restaurant management platform that handles billing, kitchen orders, inventory, loyalty, and online ordering — all in one system, so you don't need five different tools to run your restaurant.
No special hardware is required — Swaddesk works on any tablet, computer, or phone with a browser. If you want a receipt printer or cash drawer, we support standard ESC/POS-compatible devices, but they're optional.
Most restaurants are up and running within a day. You'll add your menu, tables, and staff, and our team is available to help if you need a hand getting started.
Yes — Swaddesk is built for multi-branch operations from the ground up. Manage all your locations from one dashboard, with shared or independent menus and branch-level reporting.
No. Unlike delivery aggregator apps, Swaddesk gives you your own branded online ordering page with no commission cut on any order.
Your data remains accessible for a reasonable period after cancellation so you can export what you need. Contact our support team for details specific to your account.
Yes. We use industry-standard encryption and access controls, plus staff-level security features like two-factor authentication, to keep your business and customer data protected.
Yes — sign up and get started with no credit card required upfront. Reach out via our Contact page if you'd like a guided demo first.
For large restaurants or chains with custom needs, contact our team directly — we offer tailored plans and pricing for high-volume operations.
Yes, billing is built with Indian GST compliance in mind, including proper tax breakdowns and rounding on every bill.
Yes — you can create staff accounts with specific roles (cashier, branch manager, waiter, etc.), so each team member only sees what's relevant to their job.
Reach out through our Contact page any time — our team is here to help with setup questions, technical issues, or anything else you need.